Maximum up-time and comprehensive product support
Omnicell’s mission is to be your most trusted partner for medication and supply management.
Building that trust starts with ensuring Omnicell technology stays up and running. We offer many convenient ways to get the product and technical support you need, when you need it.
Your home base to submit or check on service requests and look up answers or how-to's in our easy-to-navigate product documentation and training libraries.
Live knowledgeable phone support based on product category.
A convenient way to check the status of Omnicell service tickets, orders, and deliveries. Available for free on the Apple App Store or Google Play.
Helpful online resources for products that require specialized support.
Medication and Supply Solutions
OmniCenter (Unity) Platform Solutions
SupportPhone: 1-800-910-2220Website: myOmnicell.comMobile: OC-Care App
- Anesthesia Workstation
- Anywhere RN Remote Medication Management
- Electronic Medication Drawer (EDM)
- Omnicell Interface Service (OIS)
- Omnicell Analytics
- Omnicell Automated Dispensing Cabinets
- OmniLinkRx Medication Order Management
- OptiFlex Procedure Systems
- Pandora Healthcare Data Analytics
- Savvy Cart
- SinglePointe Patient Medication Management
Connect-Rx Platform Solutions
Phone: 1-800-700-8737Website:
https://www.omnicell.com/medication-adherence
- AcuDose-Rx Automated Dispensing Cabinets
- Anesthesia-Rx
- Automated Decision Support
- Xcaliber Interface
- Omnicell One
- Omnicell Essentials
Central Pharmacy IV Compounding Solutions
- IVX Cloud
- IVX Workflow
Central Pharmacy Dispensing Solutions
OmniCenter (Unity) Platform Solutions
SupportPhone: 1-800-910-2220Website: myOmnicell.comMobile: OC-Care App
- Central Pharmacy Manager (CPM)
- Controlled Substance Manager (CSM)
- Omnicell Pharmacy Carousel
- Workflow-Rx with Medication Packager
Connect-Rx Platform Solutions
SupportPhone: 1-800-700-8737Website:
https://www.omnicell.com/medication-adherence
- Automated Device Management DataStation
- Enterprise Medication Manager
- Fulfill-Rx Medication Ordering Software
- MedCarousel
- MedShelf-Rx Inventory Software
- NarcStation
- PACMED Medication Packager
- Performance Center
- PROmanager-Rx Oral Solids Robotic System
- Robot-Rx Central Pharmacy Robotic System
- XR2 Automated Central Pharmacy System
Medication Adherence Solutions
Medication Adherence Automation Solutions
SupportPhone: 1-800-671-0587Website: myOmnicell.comMobile: OC-Care App
- AccuFlex Single Dose Automation
- Express II & E3 Single Dose Automation
- M5000 Multimed Automation
- VBM 200F Multimed Automation
- OnDemand 400
- AutoBond Automated Heat Sealer
- AutoGen Automated Heat Sealer
- EasySeal Manual Sealer
- Guided Packing
- MTS-350/ MTS-500 Filler and Sealer
- Sureseal Manual Sealer
- SureMed Adherence Cards
- SureMed Consumables
EnlivenHealth (Population Health Solutions)
- Medication Synchronization
- Immunization Solutions
- Targeted Patient Interventions
- Health Plan Dashboards
- Medication Therapy Management
- Transitional Care
- Care Documentation Tool
- Opioid Mitigation Solutions
- Chronic Condition Management
- Amplicare Integration
- Omnicell Interactive Voice Response
- Patient Communication
- Omnicell Mobile App
- Voice Services Technology
Omnicell 340B
340B Orderlink Portal
Contract Pharmacy Partner SupportSupportPhone: 1-844-774-3402Email: help.340b@omnicell.com
**Emailing the 340B Service Desk automatically creates a ticket and a support team member will contact you regarding your request.
- Creating Purchase Orders
- Auto Order Scheduling
- Purchase Order History
- 340B Program Maintenance/Self-Service Tools
- Reporting
- Invoicing
